Vol 3, No 2 (2015)
Effectiveness of Mobile Banking Services in Selected Commercial Banks in Rwanda
Isaac Mokono Abuga, Michael Manyange Nyasimi
Abstract
This study established the effectiveness of mobile banking services in selected commercial banks in Rwanda. Descriptive design involving both qualitative and quantitative approaches was employed. Sample size of 227 was computed from a total population of 524 employees from the selected banks and the selection of respondents was done through systematic random sampling. The instruments of data collection used in this study included both structured questionnaires and interview. In data analysis, quantitative data was analyzed through frequencies and percentages for respondents’, mean values were used to determine the effectiveness of mobile banking services in the selected commercial banks. Difference in effectiveness of mobile banking services was determined through One-Way- ANOVA. Research findings reveal that mobile banking services in the selected commercial banks were generally effective. The most effective item under mobile banking services was noted in security measures and privacy, followed by time management and convenience and the least effective was on the financial risk measures. This study also found out that there were significant difference in the effectiveness in mobile banking services among selected commercial banks. The bank with most effective mobile money services was Banque Populaire du Rwanda, followed by the Kenya Commercial Bank, next was Bank of Kigali, Equity Bank, and finally, ECOBANK. The study concluded that the mobile banking services in the selected commercial banks are effective. It recommended that the bank management should ensure that they continue strengthening issues concerning security and privacy in mobile banking; put in place promotion and sensitization programs for mobile banking services, as well as to adopt new and modern technology that meets the demands of ever changing trends of mobile banking services.
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Keywords
Security Risk; Financial Risk; Commercial banks; Rwanda
Publication information
Volume 3, Issue 2
Year of Publication: 2015
ISSN: 1857 - 8721
Publisher: EDNOTERA
How to cite
Mokono Abuga, I., Manyange Nyasimi, M.: Effectiveness of Mobile Banking Services in Selected Commercial Banks in Rwanda. Journal of Applied Economics and Business, Vol 3, No. 2, 49-60. (2015)