Vol 1, No 4 (2013)

Supporting Electroenergetic Corporate “Cez Shperndarje” by Developing New-Connections Application

Anni Dasho, Indrit Baholli, Genci Sharko

Abstract

CEZ Shperndarje the biggest corporate (monopoly on the energetic sector in Albania) was under the difficulties on managing online/on-time/without overlapping of processes the whole workflow for generating new contracts/per new connection/new clients and deliver on time the contract and build up the service to the client. At this phase the ICT Department came to suggestion supporting the company with a new development called “New Connection Application” involving since the beginning the dedicated group of Departments: Customer Care/Engineering/Meter Management/Billing till the contract delivery to the clients (automatically generated from the system) after finalization of the physical connection to the clients and update to the Billing System the whole set of mandatory data. This was one of the big challenges of the company to undertake. The next challenge for CEZ Shperndarja after the famous E-Bill platform generating invoices in web platform for all portfolio clients, was to inform all clients applying for a new connection to see their status online in our web page. For all clients was designed a new interface of finding online status of their application on the system based on the registration credentials. This would facilitate them on getting on time the new contract, having the real connection of electricity at their home or businesses, knowing the status of their application online. The development was done in the platform of Apache/MySQl/PHP (AMP). The whole platform was working on the intranet (local application of new connection) and internet environment (actual status of new connection applications).

Full text:     Download pdf PDF

Keywords

Web Applications; Billing System, new connection status

Publication information

Volume 1, Issue 4
Year of Publication: 2013
ISSN: 1857 - 8721
Publisher: EDNOTERA

How to cite

Dasho, A., Baholli, I. and Sharko, G. (2013). Supporting Electroenergetic Corporate “Cez Shperndarje” by Developing New-Connections Application. Journal of Applied Economics and Business, Vol 1, No. 4, 43-50.